Penny Hopkinson : How to create a knowledge - sharing environment to scale your business

About this Event

HOW TO CREATE A KNOWLEDGE-SHARING ENVIRONMENT TO SCALE YOUR BUSINESS 
 
An Operations Manual isn’t just a document—it’s the backbone of a scalable, efficient business. But if it’s a dense, text-heavy file that no one reads, it’s failing its purpose. The real power lies in transforming it into a dynamic Knowledge-Sharing Environment that engages teams, improves processes, and drives business growth. 
 
Join us for our next First Friday event on Friday, April 4th, from 1pm-2pm with our guest Penny Hopkinson, an Operations Manual Specialist with 40 years of experience working with franchisors, licensors, and multi-site business owners. As the author of Manual Magic, she’s helped businesses move beyond outdated manuals to create living, evolving systems that protect, engage, and empower teams at every level. 
 
Penny will share practical strategies for reimagining your operations manual, from overcoming blank page syndrome to using video and interactive content to bridge generational gaps in the workplace. Whether you’re a franchisor, licensor, or multi-site business owner, this session will give you actionable insights to streamline operations and maximise ROI.